Policies and Privacy
What Personal Information About Customers Does www.fitnessfactory.com Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at www.fitnessfactory.com. Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses www.fitnessfactory.com.
E-mail Communications: To help us better communicate with our valued customers, we store e-mail addresses in order to make you aware of special offers and new items in our line.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of www.fitnessfactory.com's coolest features, and we recommend that you leave them turned on.
Does www.fitnessfactory.com Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and protects it against "cyber pirates".
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to close the www.fitnessfactory.com window when finished using a shared computer.
What Information Can I Access?
www.fitnessfactory.com gives you access to the following information about you for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our Web site evolves.
Your Wish List
Your Customer Profile
Your Order History
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such www.fitnessfactory.com features, Your Wish List, and Your Order History.
You can add or update certain information on pages such as those listed in the "What Information Can I Access?" section above.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
www.fitnessfactory.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use www.fitnessfactory.com only with involvement of a parent or guardian.
Notices and Revisions
If you choose to visit www.fitnessfactory.com, your visit and any dispute over privacy is subject to this Notice, including limitations on damages, arbitration of disputes, and application of the law of the state of Illinois. If you have any concern about privacy at www.fitnessfactory.com, please send us a thorough description to firstname.lastname@example.org, and we will try to resolve it. Our business changes constantly. This Notice will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.
Information You Give Us
You provide most such information when you search, post, participate in questionnaire, or communicate with customer service. For example, you provide information when you search for a product; make an order; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us; communicate with us by phone, e-mail, or otherwise; complete a questionnaire; compile Wish Lists. As a result of those actions, you might supply us with such information as your name, address, and phone number; credit card information; people to whom purchases have been shipped, including address and phone number.
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; product categories you visited; your Auction history, and phone number used to call our 800 number.