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Terms of Service

Fitness Factory Terms of Service
800-383-9300 | FitnessFactory.com

Standard shipping is via Fedex, and most items under 150lbs. will ship Fedex.
Please allow up to 3 days handling time plus the delivery time.

Freight Carrier Shipping Terms and Conditions (For heavy or large items)

1. A valid phone number is required: Your item(s) will be delivered by a common freight carrier that serves your area because the item you ordered is heavy or oversized. The carrier needs this number to schedule the delivery with you several days before arrival.

2. Delivery usually takes place only on Monday - Friday during business hours. Recipient must be present and a signature is required upon delivery.

3. If you wish to change the delivery address or conditions after the order has shipped, you must contact us directly. You will be responsible for any fees associated with changes.

4. The freight carrier is responsible to bring the packages to the end of the truck only. It is your responsibility to unload the freight from the truck into your home or garage. Drivers do not assist with unpacking or setup. Some freight companies may offer an optional lift gate service to drop the items off on the curb/or inside your home, for an additional charge. Your combined packages are probably over 150lbs., but packages may be taken apart in the truck to ease with unloading. We do not include this fee in the item cost because most customers would prefer do it themselves and save money.

5. It is your responsibility to inspect merchandise prior to delivery agent's departure. If the merchandise appears to be damaged in any way, please note the damage on the freight bill. This will aid in the return/replacement process or you may refuse the delivery. If you choose to return the item after delivery has been accepted, you will be responsible for the return shipping fee.

Return Policy and Satisfaction Guarantee
Your complete satisfaction is very important to us. If you are not 100% satisfied with your order, simply return the item within 31 days for a prompt, courteous refund. Our return policy is simple. Call our Customer Service Department at 1-800-556-3113 (10 am to 5 pm CST Monday through Friday) to obtain a Return Authorization Number. (no exchanges or returns will be accepted without this number). Once you receive this number, make arrangements to send back the piece(s) you need to exchange or return. All returns or exchanges must be shipped back freight prepaid and must arrive in like new condition in the original boxes. You must contact Customer Service within 31 days from the day you receive return authorization. Refunds may be obtained on completed returns or for the difference in exchange.

Money-Back Guarantee
If you find one of our products on sale for a lower price, we will gladly sell you the item for the same amount. Up to 31 days after the purchase, we are happy to refund the difference to you. To verify, just send us the advertisement and / or proof of purchase of the product. Price matching applies to exact models, in stock with warranties.

Order Cancellations and Modifications
Any order cancellations or modifications must be made by phone within one business day of placing the order by calling our sales department at 1 (800) 383-9300 Mon-Fri 8:30AM to 5:00PM CT. Cancellations or Modifications cannot be made by email or fax. You will be responsible for freight charges if you wish to cancel an order that has already been shipped.

Please let us know if we can help you in anyway.

Torey Lawin
Inside Sales Manager Ext 3581
TLawin@fitnessfactory.com

Alberto Barrera
Customer Service Ext 3519
ABarrera@fitnessfactory.com