Orders less than 150lbs. usually ship Fedex.
The Free Freight program specifies that Fitness Factory will pay the Common Freight Carrier charges on all Body-Solid and Endurance brand equipment over $99 (USD), and are delivered within the 48 contiguous United States only. Please note that Body-Solid Iron brand items, such as dumbbells and weight plates, are not included.
1. We won't ship with out a valid contact number.- sometimes customers have old phone numbers on their
Amazon account. Your item(s) will be delivered by a common freight carrier that serves your area because
the item you ordered is heavy or oversized. The carrier needs this number to schedule the delivery with
you several days before arrival. If you wish to use a different number please respond to this email.
Delivery usually takes place only on Monday - Friday during business hours. Recipient must be present and
a signature is required upon delivery.
2. If you wish to change the delivery address or conditions after the order has shipped, you must contact us directly, and we will work with the carrier. Please double check your address when you order, because you will be responsible for any fees associated with changes.
3. The freight carrier is responsible to bring the equipment to the end of the truck only. It is your responsibility to unload the freight from the truck into your home or garage. Drivers do not assist with unpacking or setup. Some freight companies may offer an optional lift gate service to drop the items off on the curb/or inside your home, for an additional charge- call for details. Your combined packages are probably over 150lbs., but packages may be taken apart in the truck to ease with unloading. We do not include this fee in the item cost because most customers would prefer do it themselves and save money.
4. It is your responsibility to inspect merchandise prior to delivery agent's departure. If the merchandise appears to be damaged in any way, please note the damage on the freight bill. This will aid in the return/replacement process or you may refuse the delivery. If you choose to return the item after delivery has been accepted, you will be responsible for the return shipping fee.