Frequently Asked Questions

What brands do you carry?

Fitness Factory Outlet's ever-expanding selection includes the world's best fitness equipment from the most trusted name in the industry today; Body-Solid, Endurance Cardio, Pro-Grip, Spri Fitness, SportsArt, Kettler, Universal Fitness, Pride Nutrition, along with our special private label collections. With the lowest prices, best guarantees and strongest warranties in the business, Fitness Factory Outlet is your #1 choice for all your aerobic and strength training needs.

Do you have a paper catalog?

Fitness Factory Outlet does offer a full-color, 84 page full color catalog. To receive yours FREE, simply call 1-800-383-9300 (U.S. Only) or 1-708-427-3500 or fill out our catalog request form here.

Do you own a retail store?

Yes we do! We have 4 retail locations in the Chicagoland area. You can see or store locations and more under the "About Us" section of the site.

How can I place an order?

Internet Orders
On this website, 24 hours a day

Telephone Orders
Monday thru Friday 8:30 am to 8:00 pm
Saturday 10:00 am to 6:00 pm
Sunday 12:00 pm to 5:00 pm
(all times are CST).

Mail Orders
Mail in your order form (from the Fitness Factory Outlet Catalog or print out the order form here) along with a personal check, money order, cashier's check, or fill in the credit card section on the order form. Please allow an extra 10 working days for orders paid by personal check.

Does Fitness Factory charge sales tax?

As an Illinois (IL) licensed business, Fitness Factory Outlet is required to collect sales tax from all Illinois residents. If you live outside of Illinois, you will need to comply with any applicable sales taxes in your state.

How can I pay for my purchase?

We accept most major credit cards and Paypal. We also offer financing option through AGF Finance.

Does Fitness Factory charge for shipping and delivery?

Yes, however we currently offer free freight shipping in the U.S. for Body-Solid and Endurance brand products over $99 (excluding Alaska and Hawaii). Please read our Shipping information page, under the Services and Support tab above.

Does Fitness Factory offer in-home set-up?

Inside delivery and set-up is available in most areas, at an additional charge. Call 1-800-383-9300 for details.

When will I be contacted regarding delivery?

Items are scheduled for final delivery when your order is complete. If your order is being shipped "freight" you can expect to be contacted by the freight company within 10 to 15 business days to schedule delivery.

What if my delivery contains damaged goods?

It's rare, but sometimes equipment sustains minor damage during shipping or contains a manufacturer's defect. If this occurs, make sure to not any damages on the freight bill next to your signature and contact Customer Service Immediately, toll free at 1-800-556-3113, Monday thru Friday from 10:00 am to 5:00 pm (CST). In the event that your purchase is seriously damaged and needs to be returned, always keep the original packing cartons. All returns must be arranged through our Customer Service Department as Fitness Factory Outlet is unable to pay for unauthorized repairs or returns. For all other questions please contact Fitness Factory Outlet Customer Service at 1-800-556-3113 (U.S. Only) or 1-708-427-3500