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Frequently Asked Questions

What brands of equipment do you carry?
Fitness Factory's ever-expanding selection includes the world's best fitness equipment from the most trusted name in the industry today, including Body-Solid. With the lowest prices, best guarantees and strongest warranties in the business, Fitness Factory is your #1 choice for all your aerobic and strength training needs.

Do you have a paper catalog?
Fitness Factory does offer a full-color catalog in addition to the website and a digital PDF catalog. To receive yours FREE, simply call 1-800-383-9300 (U.S. Only) or use the 'Request Catalog' tool at the bottom of this webpage.

Do you own a retail store?
Yes we do! We have retail locations in the Chicagoland area. For locations, click 'Find a Store' above, right below the search box.

How can I place an order?

Internet Orders
On this website, 24 hours a day

Telephone Orders
800-383-9300
Monday thru Friday 8:30 am to 8:00 pm
Saturday 10:00 am to 6:00 pm
Sunday 12:00 pm to 5:00 pm
(all times are CST).

Mail Orders
Call 800-383-9300 for mail order details.

Does Fitness Factory Outlet charge sales tax?
As an Illinois (IL) licensed business, Fitness Factory is required to collect sales tax from all Illinois residents. If you live outside of Illinois, you will need to comply with any applicable sales taxes in your state.

How can I pay for my purchase?
  We accept most major credit cards and Paypal.  We also offer financing.

Does Fitness Factory Outlet offer in-home set-up?
Inside delivery and set-up is available in most areas, at an additional charge. Call 1-800-383-9300 for details.

When will I be contacted regarding delivery?
Items are scheduled for final delivery when your order is complete. If your order is being shipped "freight" you can expect to be contacted by the freight company within 10 to 15 business days to schedule delivery.

What if my delivery contains damaged goods?
It's rare, but sometimes equipment sustains minor damage during shipping or contains a manufacturer's defect. If this occurs, make sure to not any damages on the freight bill next to your signature and contact Customer Service Immediately, toll free at 800-383-9300.