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Fitness Factory - Warranty Info

Fitness Factory Outlet offers a multitude of products from various manufacturers. Not all manufacturers offer the same warranties. Below you will find a breakdown of the different warranties each manufacturer offers.
 

Best Fitness 3 Year Warranty

This Warranty applies only in the United States to products manufactured or distributed by Best Fitness™ under the Best Fitness brand name. The warranty period to the original purchaser is 3 years on the frame and 1 year on ALL parts.

Best Fitness warrants that the Product you have purchased for non-commercial, personal, family, or household use from Best Fitness or from an authorized Best Fitness reseller is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you. It excludes paint and finish. This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product.

During the warranty period POWERLINE will at no additional charge, repair or replace (at Best Fitness ’s option) the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Warranty under normal non-commercial, personal, family, or household use. In repairing the product Best Fitness may replace defective parts or, at the option of Best Fitness , serviceable used parts that are equivalent to new parts in performance. All exchanged parts and Products replaced under this warranty will become the property of Best Fitness . Best Fitness reserves the right to change manufacturers of any part to cover any existing warranty.

To obtain warranty service, you must return the Product to Best Fitness in its original container (or equivalent). You must pre-pay any shipping charges, export taxes, customs duties and taxes, or any other charges associated with transportation of the Product. In addition, you are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment. You must present POWERLINE with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof-of-purchase documents will be cause to void this Warranty.

This Warranty does not extend to any Product not purchased from Best Fitness or from an authorized Best Fitness reseller. This Warranty does not extend to any Product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Best Fitness ; (c) by modification of the Product; (d) as a result of service by anyone other than Best Fitness , or an authorized Best Fitness warranty service provider. Should any product submitted for Warranty service be found to be ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon Best Fitness ’s receipt of payment or acceptable arrangement of payment.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY BEST FITNESS MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. POWERLINE EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER BEST FITNESS NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU. This Warranty gives you specific legal rights and you may also have other rights that may vary from state to state. This is the only express warranty applicable to Best Fitness branded products. Best Fitness neither assumes nor authorizes anyone to assume for it any other express warranty.

—Warranty is not applicable outside the United States— Before returning a product you must call Best Fitness at 1-800-556-3113 to obtain a Return Authorization Number. No returns will be accepted without the Return Authorization Number. Original purchaser must pre-pay all freight charges on warranty claims. Best Fitness will not accept Freight Collect shipments or return shipments on a freight collect basis.

Best Fitness 15 Year Warranty

The Warranty for the Best Fitness BFSB10 is similar to the standard Best Fitness Warranty with this exception:

The warranty period to the original purchaser is 15 years on the frame, 2 years on parts, 1 year on labor, and 6 months on wearable parts.


BH Fitness Warranty

Thank you for choosing BH North America and we do apologize for the inconvenience you may be experiencing. To request parts or service, please complete the form below as thoroughly as possible. The more information BH Customer Support receives, the more efficiently we can address the issue.

BH Customer Support is dedicated to resolving every issue as quickly as possible. However, all customer support requests are processed in the order in which they are received.

Please note that in addition to completing the form below, all warranty part requests also require a copy of the original purchase receipt to be forwarded to BH North America for warranty verification. The receipt can be sent to us via fax to 949.206.0013 or email to customersupport@bhnorthamerica.com

http://www.bhnorthamerica.com/BHFH/support/warranty/warranty.html


BODY-SOLID LIFETIME WARRANTY

In-Home, Lifetime Warranty; This Warranty applies only in the United States to products manufactured or distributed by Body-Solid, Inc.(Body-Solid) under the Body-Solid brand name. The warranty period to the original purchaser is lifetime of the original purchaser.

Body-Solid warrants that the Product you have purchased for non-commercial, personal, family, or household use from Body-Solid or from an authorized Body-Solid reseller is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you. It excludes expendable parts such as paint and finish. This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product.

During the warranty period Body-Solid will at no additional charge, repair or replace (at Body-Solid's option) the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Warranty under normal non-commercial, personal, family, or household use. In repairing the product Body-Solid may replace defective parts or, at the option of Body-Solid, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and Products replaced under this warranty will become the property of Body-Solid. Body-Solid reserves the right to change manufacturers of any part to cover any existing warranty.

To obtain warranty service, you must return the Product to Body-Solid in its original container (or equivalent). You must pro-pay any shipping charges, export taxes, customs duties and taxes, or any other charges associated with transportation of the Product. In addition, you are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment. You must present Body-Solid with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof -of-purchase documents will be cause to void this Warranty.

This Warranty does not extend to any Product not purchased from Body-Solid or from an authorized Body-Solid reseller. This Warranty does not extend to any Product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Body-Solid; (c) by modification of the Product; (d) as a result of service by anyone other than Body-Solid, or an authorized Body-Solid warranty service provider. Should any product submitted for Warranty service be found to be ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon Body-Solid's receipt of payment or acceptable arrangement of payment.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY BODY-SOLID MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BODY-SOLID EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER BODY-SOLID NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU. This Warranty gives you specific legal rights and you may also have other rights that may vary from state to state. This is the only express warranty applicable to Body-Solid branded products. Body-Solid neither assumes nor authorizes anyone to assume for it any other express warranty.


BODY-SOLID COMMERCIAL WARRANTY

Light Institutional, Limited Lifetime Warranty; This Warranty applies only in the United States to products manufactured or distributed by Body-Solid, Inc.(Body-Solid) under the Body-Solid brand name. The warranty period to the original purchaser is as follows:

Body-Solid warrants that the Product you have purchased for light-institutional use from Body-Solid or from an authorized Body-Solid reseller is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you. It excludes expendable parts such as paint and finish. This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product.

During the warranty period Body-Solid will at no additional charge, repair or replace (at Body-Solid's option) the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Warranty under normal light-institutional, personal, family, or household use. In repairing the product Body-Solid may replace defective parts or, at the option of Body-Solid, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and Products replaced under this warranty will become the property of Body-Solid. Body-Solid reserves the right to change manufacturers of any part to cover any existing warranty.

To obtain warranty service, you must return the Product to Body-Solid in its original container (or equivalent). You must pro-pay any shipping charges, export taxes, customs duties and taxes, or any other charges associated with transportation of the Product. In addition, you are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment. You must present Body-Solid with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof -of-purchase documents will be cause to void this Warranty.

This Warranty does not extend to any Product not purchased from Body-Solid or from an authorized Body-Solid reseller. This Warranty does not extend to any Product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Body-Solid; (c) by modification of the Product; (d) as a result of service by anyone other than Body-Solid, or an authorized Body-Solid warranty service provider. Should any product submitted for Warranty service be found to be ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon Body-Solid's receipt of payment or acceptable arrangement of payment.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY BODY-SOLID MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BODY-SOLID EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER BODY-SOLID NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU. This Warranty gives you specific legal rights and you may also have other rights that may vary from state to state. This is the only express warranty applicable to Body-Solid branded products. Body-Solid neither assumes nor authorizes anyone to assume for it any other express warranty.


BodyGuard Fitness Limited Warranty (Home use only)

Bodyguard warrants all new Bodyguard products to be free from defects in materials and workmanship for the warranty periods set forth below. The warranty periods commence on the invoice date of the original purchase. This warranty applies only against defects discovered within the warranty period and extends only to the original purchaser of the product. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only. To claim under this warranty, the buyer most notify Bodyguard or its authorized dealer within 30 days after the date of discovery of any nonconformity and make the affected product available for inspection by Bodyguard or its service representative. Bodyguard’s obligations under this warranty are limited as set forth below.

See the BodyGuard website for detailed warranty information


ENDURANCE CARDIO LIFETIME WARRANTY

In-Home Lifetime Warranty; This Lifetime Warranty applies only to the original owner and only extends the warranty to cover the cost of parts repair or replacement and does not include freight charges associated therewith. Proof of purchase must be demonstrated. Labor is covered for a period of one (1) year from date of sale and is not a part of the Lifetime Warranty. This warranty does not cover end user maintenance requirements as described in the owner's manual provided with the XTrainer. This warranty applies to residential use only, and is void If this product Is used In a non-residential environment. This warranty does not cover damage or equipment failure caused by, or resulting from accident, misuse, abuse, improper assembly or installation, non-authorized modification, or failure to provide reasonable and necessary care as outlined in the owner's manual. Labor coverage is provided only if the work is done by an authorized Endurance dealer or the Endurance factory. During the labor coverage period, Endurance compensates authorized Endurance dealers for warranty trips within their normal service area to make repairs at the customer's location. You may be charged a travel charge outside the normal service area. This warranty will not be extended to any product whose serial number has been removed, altered, or defaced. This warranty does not cover service calls made to instruct owners on how to operate this equipment. This warranty does not cover customer instruction, installation, set-up, or adjustments. User is also responsible for reasonable and necessary maintenance. Reasonable and necessary maintenance includes proper cleaning and lubrication as specified in the owner's manual. Failure to properly clean and lubricate the XTrainer will void this warranty. Floor models and demonstration units shall carry a Lifetime Home-Use Warranty on Frame, Parts, Electronics and Wear Items - but will not be covered for any labor charges. This warranty is valid only in the United States and Canada. This warranty protection can be obtained by contacting the authorized dealer from whom you purchased this product, or by contacting Endurance directly: Endurance Warranty Department | 1900 S. Des Plaines Ave. | Forest Park, I L 60130 | Phone: 1-800-556-3113 | Fax: 1-708-427-3598 | service@endurancecardio.com

Commercial Rated

3 Years on Frames and All Parts
One Year Labor

Return Policy and 100% Satisfaction Guarantee

Your complete satisfaction is very important to us. If you are not 100% satisfied with your order, simply return the item within 31 days for a prompt, courteous refund. Our return policy is simple. Call our Customer Service Department at 1-800-556-3113 (10 am to 5 pm CST, Monday through Friday) to obtain a Return Authorization Number. No exchanges or returns will be accepted without this number. Once you receive this number, make arrangements to send back the piece(s) you need to exchange or return. All returns or exchanges must be shipped back freight prepaid and must arrive in like new condition in the original boxes. You must contact Customer Service within 31 days from the day you receive return authorization. Refunds may be obtained on completed returns or for the difference in exchange.

General Warranty

This Warranty applies only in the United States to products manufactured or distributed by Fitness Factory Outlet under the Fitness Factory Outlet brand name. The warranty period to the original purchaser is 3 years on the frame and 1 year on ALL parts.

Fitness Factory Outlet warrants that the Product you have purchased for non-commercial, personal, family, or household use from Fitness Factory Outlet or from an authorized Best Fitness reseller is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you. It excludes paint and finish. This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product.

During the warranty period Fitness Factory Outlet will at no additional charge, repair or replace (at Fitness Factory Outlet's option) the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Warranty under normal non-commercial, personal, family, or household use. In repairing the product Best Fitness may replace defective parts or, at the option of Best Fitness , serviceable used parts that are equivalent to new parts in performance. All exchanged parts and Products replaced under this warranty will become the property of Fitness Factory Outlet. Fitness Factory Outlet reserves the right to change manufacturers of any part to cover any existing warranty.

To obtain warranty service, you must return the Product to Best Fitness in its original container (or equivalent). You must pre-pay any shipping charges, export taxes, customs duties and taxes, or any other charges associated with transportation of the Product. In addition, you are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment. You must present Fitness Factory Outlet with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof-of-purchase documents will be cause to void this Warranty.

This Warranty does not extend to any Product not purchased from Fitness Factory Outlet or from an authorized Best Fitness reseller. This Warranty does not extend to any Product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Fitness Factory Outlet; (c) by modification of the Product; (d) as a result of service by anyone other than Fitness Factory Outlet, or an authorized Fitness Factory Outlet warranty service provider. Should any product submitted for Warranty service be found to be ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon Best Fitness ’s receipt of payment or acceptable arrangement of payment.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY BEST FITNESS MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Fitness Factory Outlet EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER Fitness Factory Outlet NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU. This Warranty gives you specific legal rights and you may also have other rights that may vary from state to state. This is the only express warranty applicable to Fitness Factory Outlet branded products. Fitness Factory Outlet neither assumes nor authorizes anyone to assume for it any other express warranty.

—Warranty is not applicable outside the United States— Before returning a product you must call Fitness Factory Outlet at 1-800-556-3113 to obtain a Return Authorization Number. No returns will be accepted without the Return Authorization Number. Original purchaser must pre-pay all freight charges on warranty claims. Fitness Factory Outlet will not accept Freight Collect shipments or return shipments on a freight collect basis.


Treadmill General Warranty

Motor & Frame: 10 Years
Parts: 6 months
Labor: 90 Days

Fitness Factory Outlet warrants that the Product you have purchased for non-commercial, personal, family, or household use from Fitness Factory Outlet or from an authorized Best Fitness reseller is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you. It excludes paint and finish. This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product.

During the warranty period Fitness Factory Outlet will at no additional charge, repair or replace (at Fitness Factory Outlet's option) the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Warranty under normal non-commercial, personal, family, or household use. In repairing the product Best Fitness may replace defective parts or, at the option of Best Fitness , serviceable used parts that are equivalent to new parts in performance. All exchanged parts and Products replaced under this warranty will become the property of Fitness Factory Outlet. Fitness Factory Outlet reserves the right to change manufacturers of any part to cover any existing warranty.

To obtain warranty service, you must return the Product to Best Fitness in its original container (or equivalent). You must pre-pay any shipping charges, export taxes, customs duties and taxes, or any other charges associated with transportation of the Product. In addition, you are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment. You must present Fitness Factory Outlet with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof-of-purchase documents will be cause to void this Warranty.

This Warranty does not extend to any Product not purchased from Fitness Factory Outlet or from an authorized Best Fitness reseller. This Warranty does not extend to any Product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Fitness Factory Outlet; (c) by modification of the Product; (d) as a result of service by anyone other than Fitness Factory Outlet, or an authorized Fitness Factory Outlet warranty service provider. Should any product submitted for Warranty service be found to be ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon Best Fitness ’s receipt of payment or acceptable arrangement of payment.

EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY BEST FITNESS MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Fitness Factory Outlet EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER Fitness Factory Outlet NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU. This Warranty gives you specific legal rights and you may also have other rights that may vary from state to state. This is the only express warranty applicable to Fitness Factory Outlet branded products. Fitness Factory Outlet neither assumes nor authorizes anyone to assume for it any other express warranty.

—Warranty is not applicable outside the United States— Before returning a product you must call Fitness Factory Outlet at 1-800-556-3113 to obtain a Return Authorization Number. No returns will be accepted without the Return Authorization Number. Original purchaser must pre-pay all freight charges on warranty claims. Fitness Factory Outlet will not accept Freight Collect shipments or return shipments on a freight collect basis.

 
Visit http://www.freemotionfitness.com for specific warranty information.
 
Note: Free Shipping does not apply to Iron products

Return Policy and 100% Satisfaction Guarantee

Your complete satisfaction is very important to us. If you are not 100% satisfied with your order, simply return the item within 31 days for a prompt, courteous refund. Our return policy is simple. Call our Customer Service Department at 1-800-556-3113 (10 am to 5 pm CST, Monday through Friday) to obtain a Return Authorization Number. No exchanges or returns will be accepted without this number. Once you receive this number, make arrangements to send back the piece(s) you need to exchange or return. All returns or exchanges must be shipped back freight prepaid and must arrive in like new condition in the original boxes. You must contact Customer Service within 31 days from the day you receive return authorization. Refunds may be obtained on completed returns or for the difference in exchange.


KETTLER Residential Warranty


3 Years on Parts
1 Year on Labor

For specific information, contact:
Monday-Friday, 9:00 a.m. to 4:30 p.m. EST at 866-804-0440
http://www.kettlerusa.com

Download the Limited Warranty PDF


All requests can be submitted by phone, fax 757-563-9273 and e-mail at parts@kettlerusa.com. Model number of your product, your name, phone number or e-mail address is extremely important in order for our highly trained staff to process your order on time. Regular orders should be completed within 4-5 days of order entry and for specialty orders (parts required to be shipped from manufacturer in Germany) should be completed within 30 - 90 days. Our newly up-graded phone system is equipped to process messages in the order they were received. Please only submit your request once by either phone or fax or e-mail. KETTLER'S Residential Fitness Warranty Information is also available on our website. Each of our KETTLER Parts and Service Staff will provide you with accuracy, excellence and most important friendly professionalism. NOTE: Parts & Service requests are for US and CANADIAN customers only.


KETTLER Commercial Warranty

See product information for type of commercial warranty.

Monster Bars Limited Lifetime Warranty

Our Guarantee is This Simple

If you decide for any reason that our products do not meet or exceed your expectations simply return the product within 60 days and we will refund the entire purchase price

Limited Lifetime Warranty

The E-Flex Forearm Bar, Pro Series Forearm Bar, AMP Bar and the Monster E z Curl Bar are guaranteed against defects in material and workmanship for life if used in accordance with the printed recommendations and instructions.

This warranty does not cover damage resulting from improper use, user’s negligence, accidents or normal wear. This warranty does not cover any damage to grips as they are subject to normal wear and tear.

This warranty does not cover any defects or damage caused by service or repair performed by anyone other than authorized Monster Barbell Company service personnel.

View the Monster Bar website for detailed information


POWERLINE 10 Year Warranty

In-Home 10 Year Warranty; This Warranty applies only in the United States to products manufactured or distributed by Power-Line (Power-Line) under the Power-Line brand name. The warranty period to the original purchaser is ten (10) years on the frame and one (1) year on all parts. Power-Line warrants that the Product you have purchased for non-commercial, personal, family, or household use from Power-Line or from an authorized Power-Line reseller is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you. It excludes paint and finish. This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product.

During the warranty period Power-Line will at no additional charge, repair or replace (at Power-Line's option) the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Warranty under normal non-commercial, personal, family, or household use. In repairing the product Power-Line may replace defective parts or, at the option of Power-Line, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and Products replaced under this warranty will become the property of Power-Linc.Power-Line reserves the right to change manufacturers of any part to cover any existing warranty.

To obtain warranty service, you must return the Product to Power-Line in its original container (or equivalent). You must pre-pay any shipping charges, export taxes, customs duties and taxes, or any other charges associated with transportation of the Product. In addition, you are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment. You must present Power-Line with proof-of- purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of procf-of-purchase documents will be c




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