Fitness Factory 100% Satisfaction Guarantee
Your complete satisfaction is very important to us. If you are not 100% satisfied with your order, simply return the item within 31 days for a prompt, courteous refund. Our return policy is simple. Call our Customer Service Department at 1-800-556-3113 (10 am to 5 pm CST Monday through Friday) to obtain a Return Authorization Number. (no exchanges or returns will be accepted without this number). Once you receive this number, make arrangements to send back the piece(s) you need to exchange or return. All returns or exchanges must be shipped back freight prepaid and must arrive in like new condition in the original boxes. You must contact Customer Service within 31 days from the day you receive return authorization. Refunds may be obtained on completed returns or for the difference in exchange.