Freight Delivery (LTL)

• Freight Orders: 10-14 working days from time of order
• Cancellation: 24HRS Must cancel order with in 24hrs of Placing order. Orders cancelled after they have been processed and shipped will incur all shipping cost from and returning to the manufacturers warehouse.

Large, heavy, or high value items will ship via LTL freight carrier.  These shipments usually have extended handling times, then ship from the Chicagoland area. Delivery takes place MONDAY-FRIDAY usually during business hours, you must be present and a signature is required.

The carrier will contact you by phone to schedule delivery. They will use the phone number on your order confirmation to call you, please ensure this is the best method to reach you.  Please contact us if you need to add or change this number. Additional fees may be incured for redelivery if you are not present for the scheduled appointment, or if they cannot reach you to schedule the delivery.

During delivery the carrier truck will park on the street as close to your address as possible. An optional Lift-Gate service lowers the palletized shipment down to the ground curbside. Please call us for additional services like white glove delivery or installation.

Damage: It is your responsibility to inspect the merchandise prior to the truck's departure. Please note any damage to packaging, and missing items on the freight bill.  Ensure the number of boxes present matches the number on the bill This will aid in the return/replacement process.

Address Changes: If you wish to change the delivery address after the order has shipped, you must contact us directly as soon as possible at 800-383-9300 and have your order number ready. Some changes may be not possible, and carriers may charge a fee if the item is already in the area of your old address, and must be relocated.

Limitations: Please call us at 800-383-9300 for shipping to APO, FPO or PO Boxes, Alaska, Hawaii, and international locations. Shipping to islands within the continental United States may require an additional charge, click for a partial list of islands

Does FitnessFactory.com offer inside delivery and assembly service?
Some items purchased at FitnessFactory.com can be assembled by a team of qualified technicians for an additional charge. Service availability varies by location. This service includes delivering and assembling the specified item within the space of your choosing. Please call 800-383-9300 for information.