4 Chicago Area SuperstoresStores:


Customer Contact & Service

Customer Sales Support

Monday through Friday 8:30am-8pm (CST)
Saturday 10am-6pm
Sunday 11am-5pm
(800) 383-9300

Corporate Sales Support

Looking to build or expand? Schools, Training facilities, Gyms, Offices, Sports, Fire/Police.
Call Matt at (800) 383-9300 x3516

GSA Contract Information

If you are a Military, Federal, State, or Local Purchasing Agent purchasing with federal or department funds please contact us to take advantage of our Government/GSA pricing. Eric Start (708)-427-3523 email: estart@fitnessfactory.com

GSA Contract #GS03F0152Y


Service Support

Warranties, repairs, missing parts, etc.
Monday through Friday 8:30am-5pm (CST)
(800) 383-9300

Live Chat

For instant service and sales support, click 'Live Chat'.  Our service agents are ready 7 days a week (see hours below). If you try to chat after hours, it will send an email to our team instead, and they will respond first thing the next day.


US Mail

Fitness Factory
ATTN: Customer Service
1900 S. Des Plaines Ave
Forest Park, IL 60130


Website Support

Website and account assistance, email webmaster@fitnessfactory.com