4 Chicago Area Superstores:Stores


Fitness Factory Warranty

Fitness Factory 100% Satisfaction Guarantee

Your complete satisfaction is very important to us. If you are not 100% satisfied with your order, simply return the item within 31 days for a prompt, courteous refund. Our return policy is simple. Call our Customer Service Department at 1-800-556-3113 (10 am to 5 pm CST Monday through Friday) to obtain a Return Authorization Number. (no exchanges or returns will be accepted without this number). Once you receive this number, make arrangements to send back the piece(s) you need to exchange or return. All returns or exchanges must be shipped back freight prepaid and must arrive in 'like new condition'. Refunds may be obtained on completed returns or for the difference in exchange.

Construction Guarantee against Defects

All purchases carry our construction guarantee which warranties the item against manufacturer defects. If you believe you have a defective product please contact us within the 31 day return period. We may replace or refund the item free of charge. Please note we may require proof of defect with photos or other evidence. We reserve the right to pick up and return the damaged item to our location in its original packaging. If you do not or cannot return the item if asked, you forfeit your right to replacement.