Customer Service



Call Now: 800-383-9300

We can save you money and get you fit! Ask us about package deals and unadvertised specials!

Fitness Consultants Available:

Monday-Friday: 10am-7pm CST
Saturday-Sunday: 11am to 5pm CST


1900 S Des Plaines Ave Forest Park, IL  60130

Fax: 708-427-3501

GSA Contract: See Information at Bottom



Wow way overdue for this review but LOVE, LOVE, LOVE all my Fitness Factory equipment (Treadmill, Rower, Calf block, Fitness clock, curling chair, and multiple cable attachments)! One of the very few companies that allowed me to backorder equipment during the STILL home gym equipment shortage. Terry is the man! He worked hard to earn my business and represents true customer service, and is one of the main reasons I promote buying from If you are in the market you cannot go wrong; their prices and quality are hard to beat!

 Meet Our Staff


Matt, Online Sales Manager

I am the Online Sales Manager for Fitness Factory and have been in the fitness industry since 1998 helping families and businesses achieve their fitness goals. My main objective is to make fitness affordable for every customer I come in contact with. I can help create custom product packages for every home or commercial gym in the country and assist with the install and service/warranty work as well. When I am outside of the office I usually do a few hours of physical fitness training each day to keep my mind and body sharp with an emphasis placed on anti-aging through exercise. 

Corporate Sales Support: Looking to build or expand? Schools, Training facilities, Gyms, Offices, Sports, Fire/Police.

You can contact me via email at or call in at 800-383-9300 ext.3516



Mike, Fitness Consultant

I have been in the fitness industry and selling equipment since 2008. My favorite part of my job is facilitating people with the tools to create a workout space in their home, which is a dream for many. On the commercial side, it is exciting to match my customers with the equipment that will help grow their business. I feel a great sense of gratitude each time a past customer refers a contact to me or reaches back out to do additional business. If my service and the products I represent help people meet their health goals, then I feel I have done my job.

You can contact me via email at or call in at 800-383-9300 ext.3581



Terry, Fitness Consultant

I have passion for a healthy lifestyle that has been shaped primarily by my love for competition . It all started playing Little League Baseball through High School Baseball to later on coaching at the Little League and High School levels. I'll play any sport at the drop of a hat for the enjoyment of the physical and mental challenges healthy competition affords and believe in my heart that my success in my career path has been shaped to the greatest extent by the valuable lessons learned in team & individual sports .

I take pride in the fact as I approach my 60's as I still enjoy many of the sports I played as a youth and certainly enjoy hearing things like " he can still play " from my fellow competitors. My education culminated with a B.S degree in Physical Education and am currently a certified personal trainer. I invite you to work with me to help you choose and discover how the right equipment can help you reach and exceed your fitness goals today and for the rest of your life. Here's to not slowing down anytime soon.

You can contact me via email at or call in at 800-383-9300 ext.3513


GSA Contract #GS03F0152Y

If you are a Military, Federal, State, or Local Purchasing Agent purchasing with federal or department funds please contact us to take advantage of our Government/GSA pricing.

Eric Start (708)-427-3523,

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