If you find one of our products on sale for a lower price on this site or any other, we will gladly sell you the item for the same amount. Up to 31 days after the purchase, we are happy to refund the difference to you. To verify, send us the advertisement or proof of purchase of the product. Conditions of price protection include:
If you are not 100% satisfied with your FitnessFactory.com purchase, simply contact us within 31 days of receiving your product to obtain authorization for a return or exchange. Before sending back a purchased item, you must contact us first via chat or 800-383-9300. Have your order number and item name ready. If approved, you will be issued an RMA, Return Authorization Number, and return address.
All returns must be sent prepaid (return shipping costs are the customer's responsibility), in original boxes, in like-new condition. If there is a situation where this cannot be done, communicate this when you contact us for the return approval. Please keep the tracking number of your return. If we do not receive the item back, you will not receive a refund or exchange. Please note there is a 15% restocking fee for all items returned without their original boxes.
Refunds: Please allow up to 14 days after we receive the item back to our warehouse for your refund to be issued. The refund is issued in the same method used to purchase the item, in most cases.
Damage - Contact us immediately after receiving an item that appears to be damaged; regardless of whether the damage was done in transit or inside its packaging. We will work with you to return or exchange damaged items. Please be ready to have digital photos of the damage for our records. If you do not contact us immediately upon receiving a damaged item, you may be held responsible for the damage and not qualify for a free return or replacement.