4 Chicago Area SuperstoresStores:

  AURORA   CHICAGO   FOREST PARK   MUNDELEIN   ON-LINE CONSULTANTS

Satisfaction Guarantee


31 Day Satisfaction Guarantee and Return Policy

Your complete satisfaction is very important to us. If you are not 100% satisfied with your order, simply return the item within 31 days for a prompt, courteous refund. Our return policy is simple. Call our Customer Service Department at (800) 383-9300 to obtain a Return Authorization Number. (no exchanges or returns will be accepted without this number). Once you receive this number, make arrangements to send back the piece(s) you need to exchange or return. All returns or exchanges must be shipped back prepaid and must arrive in like new condition. We must receive the return within 31 days from the day you receive the Return Authorization Number. Refunds may be obtained on completed returns or for the difference in exchange. There is a $5 restocking fee for all media returns.

Price Protection Guarantee

If you find one of our products on sale for a lower price on this site or any other, we will gladly sell you the item for the same amount. Up to 31 days after the purchase, we are happy to refund the difference to you. To verify, just send us the advertisement or proof of purchase of the product. Conditions of price protection include:

  • Price matching applies to exact models, in stock with warranties.
  • We reserve the right not to match auction site prices.
  • Competitor must be authorized by manufacturer.
  • Competitor must not violating manufacturer's MAP policy (minimum advertised price).
  • Competitor's price must be clearly labeled and have item in stock.

 

Customer Service Department

(800) 383-9300 or Chat
Monday through Friday 8:30am-8pm (CST)
Saturday 10am-6pm
Sunday 11am-5pm