Return Policy and Satisfaction Guarantee
If you are not 100% satisfied with your FitnessFactory.com purchase, simply contact us within 31 days of receiving your product to obtain authorization for a return or exchange.
Before sending back a purchased item, you must contact us first via chat or 800-383-9300. Have your order number and item name ready. If approved, you will be issued an RMA, Return Authorization Number, and return address.
All returns must be sent prepaid (return shipping costs are the customer's responsibility), in original boxes, in like-new condition. If there is a situation where this cannot be done, communicate this when you contact us for the return approval. Please keep the tracking number of your return. If we do not receive the item back, you will not receive a refund or exchange.
Please note there is a 15% restocking fee for all items returned without their original boxes.
Refunds: Please allow up to 14 days after we receive the item back to our warehouse for your refund to be issued. The refund is issued in the same method used to purchase the item, in most cases.
Damage - Contact us immediately after receiving an item that appears to be damaged; regardless of whether the damage was done in transit or inside its packaging. We will work with you to return or exchange damaged items. Please be ready to have digital photos of the damage for our records. If you do not contact us immediately upon receiving a damaged item, you may be held responsible for the damage and not qualify for a free return or replacement.
Order Cancellations and Modifications
If you wish to change, modify or cancel your order, it is important to contact us immediately by phone, so we can adjust your order before it gets processed and shipped. Usually, this is within one business day. If the item has already shipped, changes may not be possible or incur additional costs. Any additional cost will be disclosed before being made.
All Cancellations and Modifications must be made over the phone at 800-383-9300.
Price Protection Guarantee
If you find one of our products on sale for a lower price on this site or any other, we will gladly sell you the item for the same amount. Up to 31 days after the purchase, we are happy to refund the difference to you. To verify, send us the advertisement or proof of purchase of the product. Conditions of price protection include:
- Price matching applies to exact models in stock with warranties.
- We reserve the right not to match auction site prices.
- Competitor must be authorized by the manufacturer.
- Competitor must not be violating the manufacturer's MAP policy (minimum advertised price).
- Competitor's price must be clearly labeled and have the item in stock.
(800) 383-9300
