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Freight LTL Shipping Terms

FitnessFactory.com offers LTL (Less than truckload) freight shipping on most orders over 150 lbs.

  • Extended handling time of 5-7 business days. Overall time to receive is generally 2-3 weeks from time of order, unless otherwise specified
  • We will update your order tracking once available
  • Delivery requires an appointment, and signature upon delivery. The freight carrier will call you a few days in advance to schedule
  • Delivery takes place MONDAY-FRIDAY, during business hours
  • A liftgate is included to get the shipment off the truck and onto the ground. Drivers do not assist with unpacking, setup, or bringing inside
  • Cancellation: To cancel your order without incurring fees, you must cancel within 24 hours of your order.  Requests outside of the 24 hour window may not be possible if the item has already shipped.
  • Call 800-383-9300 for questions about shipping