Diamondback Home Warranty
Diamondback Home Warrany
Note: “Limited lifetime” refers to warranty coverage of the unit’s expected service life, not to be confused with the lifetime of the purchaser. The expected lifetime of the Diamondback Fitness product is five (5) years from the date of purchase although other factors can extend this period. Support and maintenance of the unit may become difficult or impossible after this period expires.
Authorized service technicians do not reside in all areas of the country. If you live beyond the reasonable service area of a metropolitan area, DiamondBack Fitness may not be able to support the labor portion of the product warranty. All Diamondback Reconditioned Machines come with a one-year warranty on parts. Labor is not included.
DiamondBack Fitness warrants this unit to be free from defects in material and workmanship under normal use in the home environment. DiamondBack Fitness’s obligation under this warranty is limited to the repair or replacement of any defective part, provided free of charge through an Authorized Service Agent. This warranty is extended to the original purchaser. The following conditions apply:
Who is Covered?
The warranty is extended to the individual whose name appears on the Warranty Registration filed with DiamondBack Fitness and may not be transferred to any other individual or legal entity. In the absence of a valid Warranty Registration, the original sales receipt will serve as satisfactory documentation of the valid warranty status.
To Obtain Service
To obtain service, you must contact your Authorized DiamondBack Fitness Dealer. Your dealer is also your Authorized Service Agent. An Authorized Service Agent must diagnose your unit to begin the warranty claim process.
Warranty commitments are valid only with a completed Warranty Registration. Registration is available online at www.DiamondBackfitness.com. Alternatively, a warranty card may be mailed to DiamondBack Fitness.
Proof of Purchase
Proof of purchase from a DiamondBack Fitness Authorized Dealer will be required if the warranty card is not registered.
What is Covered? – For Interior Residential Use Only.
Frame - Limited lifetime warranty (covers defects in welds, materials, and workmanship; exclusions apply).
Parts & Electronics - 3 years
Labor - 1 year
Wear Items - 90 days
NOTE: If proof of purchase cannot be confirmed, the Warranty’s coverage period will begin on the date six (6) months after the date of manufacture.
NOTE: Limited lifetime refers to warranty coverage of the unit’s expected service life, not the lifetime of the purchaser. The expected lifetime of this unit is five (5) years from the date of purchase although other factors can extend this period. Support and maintenance of the unit may become difficult or impossible after this period expires.
The warranty does not apply to any failure of the product or its components due to alterations or modifications, misuse and abuse, accidental damage, lack of maintenance or improper assembly. Improper assembly can be avoided if the unit is assembled by an authorized technician. Damage due to improper assembly is not covered by the warranty. Common assembly errors can include damaged wire harnesses, stripped screws and nuts, crank arms or damaged threads. If the serial number has been removed, altered or defaced, the warranty for the affected unit is voided.
Parts & Service
Contact the Authorized DiamondBack Fitness Dealer which originally sold the unit. If you have moved, or the retailer is unavailable, visit the DiamondBack Fitness dealer locator site at www.DiamondBackfitness.com to help locate an alternate Authorized Dealer.
DiamondBack Fitness is not responsible for securing warranty service and/or honoring extended warranties provided by dealers.
NOTE: Authorized service technicians do not reside in all areas of the country. If you live beyond the reasonable service area or metropolitan area, DiamondBack Fitness may not be able to support the labor portion of the product warranty. Travel fees charged by technicians are not covered by the warranty.
The warranty for this unit is void if it is placed in commercial or light commercial environments such as health clubs, schools, hotels, condominium common areas, correctional facilities, or any other non-residential setting. The warranty will not be honored if this unit is employed for commercial or rental purposes. This unit is for indoor use only.